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The basic DX-120 system delivers nearly 200 powerful communications features right out of the box, giving your organization a jump start on the competition. A sampling includes:
- Built-In Caller ID: The caller’s name and number are clearly displayed on both digital and Caller ID-capable analog telephone sets, providing caller ID information regardless of extension type.
- Direct Inward Dialing (DID): With T1 or ISDN PRI trunking, the DX-120 supports up to 100 DID numbers for direct caller access to personnel, greetings such as directions or hours, mailboxes, hotlines, departments and fax.
- Uniform Call Distribution (UCD): Allows extensions to be linked for call handling, enabling efficient utilization of your customer service resources. Incoming calls can be forwarded to the next available agent or on a per-group basis (sales, tech support, etc.) using Linear, Distributed or All Ring modes.
- “Meet-Me” Conferencing: In addition to supporting standard conference calling, the DX-120 also supports eight “Meet-Me” conference bridges. All parties can dial directly into a conference call from the road or inside the office.
- Tenant Service: By configuring tenant groups, one DX-120 system can be configured to serve multiple premises while meeting the specific customization requirements of each. Paired with its two Music-on-Hold sources, the DX-120 can serve multiple offices and meet the specific customization requirements of each.
- Fax Detection: The DX-120 supports automatic fax detection with analog trunking, eliminating the expense of a separate fax line.
- Station Message Detail Recording (SMDR): Track data for incoming and outgoing CO calls; connects to printer or serial interface.
- Music-on-Hold: One internal music source is included in the DX-120 System. Two jacks are provided for external music inputs.
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